All our products are dispatched from our airport warehouse.  According to your delivery address and stock availability at our warehouses, delivery time can vary from 0 to 12 working days.

On each product page, products are grouped into three categories according to their availability.  The categories are as follows:

"In Stock at Warehouse" - These items are in stock at our warehouses.  Should you place an order for these items, they will be dispatched direct, or if you place an order for multiple products, upon consolidating your order, we will dispatch them at once.

"In Stock at ITworkup" - These items are confirmed to be in our local sorting warehouse.  Same-day collections are available (excluding weekends and public holidays).  If you place an order for multiple products which warehouses are different, we will consolidate and ship all at once.

"Sold Out" - Should you require one of these items, please contact our sales team who will gladly assist you with an ETA or alternative option.

 Collection from ITworkup

The collection time will depend at which warehouse your order arrives from.  Once your goods arrive at our dispatch centre, collection is available within 1 to 2 business days from our store.

Your order can be collected at:  28 Augrabies Rd, Waterfall Office Park, Midrand, 1685

Once you have received an email confirming your order is ready for collection, you must present an order number and your document as per email.  Please wait for an email to confirm your order is ready for collection. Please ensure that your courier presents the correct reference when collecting your order if you are sending your own courier.

 Shipping Cost

Please note that ITworkup charges a fixed delivery fee based on your delivery address and will be calculated at checkout.
We're excited to announce FREE shipping on all products until 2023.

 General Delivery Times*

• Within 5-10 business days for Johannesburg, Pretoria Area
• Within 5-10 business days for Cape Town, Durban Area
• Within 6-12 business days for Outlying Areas

*Weekend and public holiday orders will be processed on the following business day.

*Weekends and public holidays are excluded from delivery times.

In order to avoid delays in the collection of your order, please use the immediate payment option provided by your bank.

 General Delivery Information

• Our service includes door-to-door delivery. We do not deliver to Post Office Boxes.

• Deliveries are made between 8 AM and 5 PM, Monday through Friday, excluding public holidays.

• It is not possible for our couriers to give exact delivery times, but they will deliver between 8 AM and 5 PM, Monday through Friday.

• We require someone to be at the address provided to accept the delivery. Otherwise, the goods will be returned.

• It is important to note that orders are processed from the date the payment is received and reflects in our bank account, not when the order was placed.  We do not release stock until we have received payment. Please remember to use the "Instant EFT" option when making a payment if your order is urgent (with bank confirmation email direct to [email protected] as POP).

• If you choose Payment on Collection or Payment on Delivery (COD) option, there is no upfront payment required up to R10 000 (Incl. VAT).

• Your order will require a 10% deposit if it exceeds R10 000 (Incl. VAT) with Payment on Collection or Payment on Delivery (COD) options.

 International Orders

• Please note that we do not deliver outside the borders of South Africa, however you may arrange for a courier service to collect from us once an arrangement has been made.

• ITworkup (Pty) Ltd is not a registered exporter and therefore do not deliver goods outside the borders of South Africa.  All invoices will carry a charge of 15% VAT.

 Parcel Tracking & Tracing

When your order has been dispatched, we will send you a tracking number, which you can use to track its delivery. Delivery will be made by one of the following courier companies:

• RTT Couriers - Click Here

• The Courier Guy - Click Here

• Skynet Express - Click Here

• Our own courier only in Johanserburg Area

Please note: in some instances, the couriers may decide to use a manually generated waybill which is not trackable - please email [email protected] should you be unsure of the progress of your delivery.