Terms and Conditions

Introduction

ITworkup (Pty) Ltd owns this website www.itworkup.co.za. The terms "we", "us" and "our" refer to ITworkup throughout the entirety of this document. 

All the information, tools and services available that is offered to “you” , “buyer”, “customer” on condition of your acceptance of all terms, conditions, policies and notices stated here.

To understand how these Terms and Conditions apply to your use of the website www.itworkup.co.za and any products or services that you may order online in relation to products provided by ITworkup, please read them carefully.

By using our website you are fully accepting the terms, conditions, and disclaimers contained in this notice. 

Please do not use our website if you do not accept and agree to be bound by this agreement.

Company Contact Details

Company’s name: ITworkup (Pty) Ltd

Registration number:  2023/213030/07

Physical Address: Waterfall Office Park, 28 Augrabies Rd, Midrand, South Africa 1685

Email: [email protected]

Telephone: +27 11 541 9944

Website: www.itworkup.co.za

Orders and Payments

When you place an order for our products, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any order at our discretion.

Product prices are subject to change without notice. The prices displayed on our website at the time of the order will be considered the final price.

We accept various payment methods as indicated on our website. Payment processing is conducted by trusted third-party providers.

Returns

Returns for unwanted products must be made within 7 calendar days of purchase. To be eligible for a return, your item must be unused, undamaged and in the same condition that you received it. It must also be in the original packaging and not missing any accessories or parts. If your product is defective or not working properly, return your item within 7 calendar days for a full refund. Shipping to send items back is at the buyers cost except in the case of a faulty or incorrectly supplied product. To begin the return process, please email [email protected] to register and receive further instructions on where and how to send your package. Please note that returning products without authorization may result in rejection and return to sender.

Cancelation

Should you for any reason wish to cancel your purchase, you must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. 

In instances where customers cancel agreements for a product which has been personalized or made to customer’s specifications (for example, custom-built PC) request a refund, cancellation charges will apply.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. In order to make a refund, you'll need to provide your full banking details. Please keep in mind that the refund may take up to 10 working days to be processed by your bank or credit card company.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. If you find a product is damaged on receipt, do not open or use the product. 

Warranty

ITworkup offers a 2-year limited warranty on all of our products (unless a consumer has selected an extended warranty), from the date of purchase. Please contact our customer service team at [email protected] with your order number and a detailed description of the issue if you experience any problems with your product during the warranty period.

We will evaluate your warranty claim and, if approved, will either repair, replace or refund the defective product. This is dependent on product and part availability.

Please note that our warranty does not cover damage caused by misuse, abuse, accidents, or normal wear and tear. Additionally, ITworkup is not responsible for any damages or losses that may occur as a result of using our products.

If you have any questions about our returns or warranty policy, please do not hesitate to contact our customer service team for assistance.

Intellectual Property

All content, images, and materials on our website are protected by copyright and other intellectual property rights. You may not use, reproduce, or distribute our content without our express permission.

Privacy Policy

Please refer to our “Privacy Policy” for information on how we collect, use, and protect your personal information.

Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products.

Governing Law

These Terms and Conditions are governed by the laws of South Africa, and any disputes will be resolved in the appropriate courts in Gauteng, South Africa.

Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on our website.

Please review these Terms and Conditions regularly to stay informed of any updates