Headphone Engage 40 (Inline Link) USB-A UC Stereo

Description: Introducing ENGAGE 40 - The Sound of Satisfaction With our innovative Engage+ software, calls using Engage 40 are clearer and customers enjoy an overall better experience. With real-time call data available, interactions become more meaningful and effective. This headset is designed with you in mind (you're welcome). It's lightweight, yet durable. Comfortable, yet stylish. You can wear it all day long, almost without feeling it at all. With a smart microphone system that makes sound clearer than ever, it's the best headset for the best possible customer experience. ENGAGE+ Future-proof software A system that can analyse calls on the fly? Meet the future-proof headset for contact centres: Engage 40 with the innovative Engage+ software.Pop-ups show you feedback in real time so you can improve the quality of your customer conversations as they happen.Engage+ provides live guidance on factors affecting customer service during a call, including background noise, silence and obstructions. 1Introducing, coaching and retaining staff becomes exceptionally easy when relevant information is available at your fingertips, because it makes your job easier and more enjoyable. 1 Free software download required. Integrations available for selected platforms. Integration with leading platforms - See the full picture Leading monitoring providers have integrated our advanced call data from Jabra Engage into their solutions, and by providing a more detailed view of the customer experience, the solutions gain value. Jabra data reports on background noise, interference and agent silence during calls, allowing you to identify specific issues and take steps to improve them. By combining these solutions, you can access visual dashboards that provide insights into sound quality and call patterns to help improve agents' performance and customer experience on every call. Microphone quality - Double the microphone, double the satisfaction Sound quality can affect the success of a call. That's why we've equipped the Engage 40 with not one, but two microphones: one will help you eliminate ambient noise from conversations once and for all, and the other will provide a clear voice, enabling accurate speech-to-text conversion. In addition, thanks to the intuitive Engage+ software, our innovative microphone technology creates such perfect conditions that it can help to reduce the average call handling time. Comfort - The agent's comfort first An agent who is uncomfortable is a risk of awkward conversations, which is why we've designed the Engage 40 to be so comfortable that you hardly feel it. Weighing just 45g*, it's very lightweight, and has curved earcups for a comfortable fit. We have also included an innovative labyrinth-like pattern on the headset's earcups. It has been developed from user research and specifically designed to reduce pressure on the ear, helping you stay focused in total comfort. *Stereo and mono variants have different weights Durability - Designed for possible accidents Taking off carelessly at the end of a long day, moving from desk to desk, throwing into a bag the life of a headset in a contact centre can be difficult. That's why when working on the Engage 40, we tried to make it as robust as possible. We've tested everything from the boom arm to the impact resistance, and we're confident it's our most robust and durable headset yet. It's easy to make bold claims, but we're simply so confident that the Engage 40 will stand the test of time and even the careless treatment the headphones are subjected to, that we've added a three-year warranty to all headsets. Lightweight, very comfortable and durable this headset has everything you need. Sound quality - Easy listening Advanced speakers and innovative noise-isolating earcups that fit perfectly to the shape of your ear ensure that you'll never miss an important detail during a conversation again (including never being asked to speak louder or repeating the same information 47 times...). Thanks to the Engage 40's specially designed speakers, optimised to deliver clear sound, users have less to be frustrated about and conversations become more productive. In addition, BalancedVoice not only provides crystal-clear sound, but also automatically ensures that incoming calls are exceptionally clear another practical feature to help you stay calm during any conversation. Hearing Protection - Caring for your ears That's the philosophy behind the revolutionary professional-grade hearing protection built into Engage 40. With Jabra SafeTone 2.0, you can focus on your conversations with the confidence that your hearing is protected. We've equipped this headset with a host of groundbreaking hearing protection technologies: IntelliTone 2.0 keeps average sound exposure at a safe level PeakStop 105 dB prevents sudden spikes in sound intensity BalancedVoice processes incoming sound for clearer calls Speech Level Normalization keeps incoming calls at the preferred volume level Intelligent Acoustic Shock Protection proactively removes or reduces potentially harmful sounds Hearing protection is not just an accessory. It's an investment for life. BALANCEDVOICE - your new personal assistant Imagine a helper that helps you hear your customers more clearly and optimise the dynamics of every conversation, so you can enjoy greater balance over a long shift. Engage 40 uses a unique signal processing algorithm, BalancedVoice, to stop you constantly turning up the volume during calls and keep you ready to talk all day long. Relax, avoid call fatigue and focus on your customers with nothing else to worry about. However, it's normal for us to say that, which is why we asked users like you to test this unique technology. They unanimously found that voices with higher pitches were clearer and speech was easier to distinguish from ambient noise, while at the same time the tone of sound was more even, making everything sound more pleasant to the ears*. *Assessment of the sound perception improvement study, Jabra Nele-e, Fraunhofer IDMT, February May 2017. In-line control unit - Exemplary conversation With Engage 40, complete control is at your fingertips. You can answer calls, mute them and adjust the volume with a few simple touches. Handling calls has never been so easy. The adjustable buttons on the call handling module can be integrated with contact centre and Unified Communications (UC) platforms, including Amazon Connect and Genesys, gaining improved productivity. Switch between platform screens and control volume with programmable buttons for fast call handling. Better call quality with customers has never been easier to achieve. Collaborate with everyone - Friends of everyone Connecting with your customers is as easy as a walk in the park when you have the Engage 40. This headset works with all leading contact centre and Unified Communications (UC) platforms and provides integrated call handling for Amazon Connect, Genesys Cloud CX and NICE CXone users when used with the call handling module. 2When you choose the UC or Microoft Teams variant, you can enjoy seamless connections with customers around the world without undue stress. Stay close. Stay in control. Stay connected. The programmable buttons on the call handling module can be integrated with contact centre and Unified Communications (UC) platforms, allowing you to easily perform everyday tasks such as calling a supervisor for help with a few simple touches. Busy light - Talk to you later Say goodbye to costly distractions at work with an Engage 40 headset that clearly sets boundaries, telling others not to disturb you. A red light automatically activates during a call, signalling to everyone around you that it's not the best time to chat, so you can focus on your customer and, when the call is over, give your colleagues a clear indication of your availability. | Application: Call center | Application: Mobile | Application: Internet | Design: On-ear | Technology: Attenuation of ambient noise | Technology: Noise reduction | Wireless communication: No | Compatibility: Unified Communications | Connectors: 1 x USB 2.0 | Sound: Stereo | Control module: Inline Link | Audio controls: Volume control | Audio controls: Answer/Mute calls | Bluetooth features: Not applicable | Pass band (min): 50 | Pass band (max): 20000 | Sensitivity: 38 | Microphone: hoop | Cable length: 2.4 | Color: Black | Weight: 144 | Accessories included: Headset Cover Warranty Warning leaflet | Other features: Operating temperature -10°C to +55°C Storage temperature -5°C to +55°C