01 Introduction
ITWorkup (Pty) Ltd owns and operates www.itworkup.co.za. Throughout this document, "we", "us" and "our" refer to ITWorkup, and "you", "buyer" and "customer" refer to anyone using the website or placing an order.
All information, tools and services on this site are offered to you on condition that you accept all terms, conditions, policies and notices stated here. By using our website, you fully accept the terms, conditions, and disclaimers contained in this notice. Please do not use our website if you do not accept and agree to be bound by this agreement.
02 Company details
- Company name
- ITWorkup (Pty) Ltd
- Registration No.
- 2023/213030/07
- Physical address
- Waterfall Office Park, 28 Augrabies Rd, Midrand, South Africa 1685
- Email
- info@itworkup.co.za
- Website
- www.itworkup.co.za
03 Orders & payments
When you place an order for our products, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any order at our discretion.
Product prices are subject to change without notice. The price displayed on our website at the time of your order will be considered the final price.
We accept various payment methods as indicated on our website. Payment processing is conducted by trusted third-party providers.
04 Returns
7-day window
Returns for unwanted products must be made within 7 calendar days of purchase. To be eligible for a return, your item must be unused, undamaged, and in the same condition you received it — including original packaging, with no missing accessories or parts.
If your product is defective or not working properly, return it within 7 calendar days for a full refund. Shipping costs to send items back are for the buyer's account, except where the product is faulty or was incorrectly supplied.
To begin the return process, email info@itworkup.co.za to register and receive further instructions on where and how to send your package. Returning products without authorization may result in the return being rejected and sent back to you.
05 Cancellation
Should you wish to cancel your purchase for any reason, you must advise us in writing of the cancellation, and the cancellation must be signed by the person who made the original purchase.
Where a customer cancels an agreement for a product that has been personalized or made to their own specifications (for example, a custom-built PC) and requests a refund, cancellation charges will apply.
06 Refunds
We will notify you once we've received and inspected your return, and let you know whether the refund has been approved. To process a refund, you'll need to provide your full banking details.
Please note the refund may take up to 10 working days to be processed by your bank or credit card company.
07 Damages & issues
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
If a product is damaged on receipt, do not open or use the product before contacting us.
08 Warranty
1-year limited warranty
ITWorkup offers a 1-year limited warranty on all of our products from the date of purchase, unless you have selected an extended warranty. If you experience any problems with your product during the warranty period, contact our customer service team at info@itworkup.co.za with your order number and a detailed description of the issue.
We will evaluate your warranty claim and, if approved, will repair, replace, or refund the defective product, depending on product and part availability.
Our warranty does not cover damage caused by misuse, abuse, accidents, or normal wear and tear. ITWorkup is not responsible for any damages or losses arising from the use of our products.
If you have any questions about our returns or warranty policy, please contact our customer service team for assistance.
09 Intellectual property
All content, images, and materials on our website are protected by copyright and other intellectual property rights. You may not use, reproduce, or distribute our content without our express permission.
10 Privacy policy
Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.
11 Limitation of liability
We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products.
12 Governing law
South Africa
These Terms and Conditions are governed by the laws of South Africa, and any disputes will be resolved in the appropriate courts in Gauteng, South Africa.
13 Changes to these terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on our website. Please review these Terms and Conditions regularly to stay informed of any changes.
